- Delivery Information
Order Processing Times
We aim to despatch all orders within six working days (and usually much quicker). Order processing times are not affected by the method of despatch, choosing courier delivery will reduce the transit time of your order once it leaves us, but does not mean that we will process you order any quicker.
DUTY and VAT
Orders placed for delivery outside of the EU may have additional taxes and duty to pay, these will be the responsibility of the purchaser. They are included in the prices shown, for the following countries only - Czech Republic, Poland, Hungary, France and Slovenia you should contact your local tax office for guidance. Should parcels be returned to us because you do not provide the required information to the Customs Authorities any additional charges made to us will be debited from the cost of the goods returned to us.
UK deliveries are made by either post or next day courier.
Free delivery is offered on orders over £70.00 to a UK address, parcels will be despatched using 2nd class post.
For orders under £70.00 carriage charges are calculated by weight and will be visible at check out.
UK Courier - charged at £7.00 providing next working day delivery, orders will require a signature upon delivery.
International deliveries are made by either airmail or courier. You will be able to select your chosen method of shipment at the checkout point.
Airmail is charged by weight, please note parcels can not be tracked and we can only provide an estimated delivery time for this service.
FREE delivery - AVAILABLE ON ORDERS OVER £400.00 to European destinations, normally delivered in 4/5 working days. Parcels will require a signature upon delivery. Charges are fixed and are dependant upon the delivery country.
Courier delivery - normally delivered in 4/5 working days. Parcels will require a signature upon delivery. Charges are fixed and are dependant upon the delivery country.
Please ensure that you give us your full and correct delivery address and that someone will be at that address to receive the parcel. Parcels that are returned to us because of a failure to respond to a couriers calling card or because an incorrect/incomplete delivery address was provided will be subject to additional delivery charges. Parcels that are refused upon delivery will have all additional charges incurred by us debited from the value of the returned items.