Orders and Delivery Information
Order Processing Times
We aim to despatch all orders within six working days (and usually much quicker). PLEASE NOTE THAT ORDER PROCESSING TIMES ARE NOT AFFECTED BY THE METHOD OF DESPATCH, IF YOU USE A COURIER DELIVERY SERVICE THE ORDER PROCESSING TIME WILL REMAIN AS ABOVE BUT THE SHIPMENT TRANSIT TIME WILL BE EXPEDITED.
DUTY and VAT
Orders placed for delivery outside the UK may have additional taxes and duty to pay, these will be the responsibility of the purchaser. They are included in the prices shown for the following countries only - Czech Republic, Poland, Hungary, France and Slovenia, you should contact your local tax office for guidance. Should you refuse to pay these charges and the parcel is returned to us, any additional costs incurred by us will be charged to you.
UK deliveries are made by either post or next day courier.
2nd class post will be used where Free delivery is selected. Delivery is free on all orders to a standard UK post code on orders over £70.00.
UK orders under £70 will be sent via Royal mail and charged by service selected.
Next day courier - £7.00 providing next working day delivery, will require a signature upon delivery.
International deliveries are made by either airmail or courier. You will be able to select your chosen method of shipment at the checkout point and the costs will also be displayed at this point.
Free courier delivery on orders over £400 to selected EU destinations.
Airmail is charged by weight, please note parcels can not be tracked and we can only provide an estimated delivery time for this service.
Courier offers an expedited fully traceable method of transport. Parcels will require a signature upon delivery. Charges are fixed and are dependant upon the delivery country.
Please ensure that you give us your full and correct delivery address and that someone will be at that address to receive the parcel. Parcels that are delayed in transit or returned to us because of a failure to respond to a couriers calling card or because an incorrect/incomplete delivery address was provided may be subject to additional delivery charges and an administration charge.